Cable is frayed or off the drum
Stop operating the door. Do not pull the cable, loosen the bottom bracket or try to wind it back onto the drum.
Frayed or broken cables can cause the door to fall and are a real safety hazard. We replace cables, repair cable drums, and check the rest of the system for issues that contributed to the failure.
Lift cables work with the spring system to support and move the door. A slack cable or a door hanging unevenly can involve the cable, drum, spring or track. Replacing the visible cable without checking the cause may leave the original problem unresolved.
Stop operating the door. Do not pull the cable, loosen the bottom bracket or try to wind it back onto the drum.
Keep clear and describe which side is lower when you call. The door must be made safe before the cable and related hardware are evaluated.
Explain the previous work so the inspection can consider the underlying balance, alignment and hardware condition.
$395-$600 is our published range for cable repair. The written estimate confirms the work and price for your door.
Tell us whether the door is fully closed, partly open or hanging unevenly. Photos from a safe distance can help; do not move the door to get a better picture.
Call (978) 758-0690, 7am to 7pm daily, or request a visit online.
For manufacturer safety guidance, see Amarr’s care and maintenance guide. Spring and cable work should be handled by a trained door technician.
"I highly recommend Eric, we had him fix our garage door few months ago, recently we were having some issues with it. I called Eric on the weekend and he immediately answered the phone, and came within an hour to our place to fix it. I was extremely impressed about how responsive and thorough professional Eric is."
"Eric was able to help me out on a super cold Monday holiday recently. He was able to diagnose my issue and get my garage door working again. Price was fair and he was very good at providing some insight into things to keep an eye on moving forward. I'll definitely keep him on speed dial for whatever I run into next."
"Our technician Eric came on time gave a more fair price then we were previously quoted from another company and did the job quickly and thoroughly and now our door is working better then ever (even got rid of that annoying clicking noise we used to have)."
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Whether your door is stuck or you need an estimate for a new install, call, text, or request service online. Call for urgent repairs and to confirm the next available appointment.